Privacy policy

Who we are

Innovativeapi (“we”) operates innovativeapi.digital from Chinachem Leighton Plaza, Wan Chai, Hong Kong. Contact: hello@innovativeapi.digital · +852 2967 6038.

Information we collect

When you use the contact form or email us, we collect the name, email address, service interest, and message content you provide. Server logs may record IP address, browser type, and pages requested for security and diagnostics. Cookie data is described in our cookie policy.

How we use information

We use enquiry details to respond to your request, prepare scoping conversations, and administer professional engagements if you become a client. We may keep limited records of past enquiries to avoid duplicating outreach and to improve our service descriptions.

Legal bases and retention

We process enquiry data to take steps at your request before a contract and for legitimate interests in operating a professional practice. Enquiry records are typically retained for up to twenty-four months unless a longer period is required for an active engagement or legal obligation. Engagement records follow the retention terms in the engagement letter.

Sharing

We do not sell personal information. We may share data with service providers who host email or infrastructure under confidentiality obligations, or when required by law. Professional engagement materials may be shared with named client contacts as instructed.

International transfers

Our practice is based in Hong Kong. If tools or recipients are located elsewhere, we take reasonable steps to protect personal information consistent with applicable Hong Kong requirements.

Your choices

You may request access, correction, or deletion of personal information we hold about you, subject to legal exceptions. Email hello@innovativeapi.digital. You may reject optional cookies via the banner without losing site functionality.

Security

We apply reasonable technical and organisational measures to protect information. No transmission method is perfectly secure; please avoid sending highly sensitive credentials through the website form.

Updates

We may update this policy from time to time. The “Last updated” date at the top will change when we do.